SUMMARY

Experienced Leader with a demonstrated ability to drive high quality, technically complex initiatives from conception to delivery. Leverages strong interpersonal skills, flexibility, and collaboration to lead teams to success. Certified Scrum Product Owner (CSPO) and SAFe Agilist (SA) that utilizes Agile principles to plan and manage projects.

 

PROFESSIONAL EXPERIENCE

Walt Disney Attractions Technology, Project Manager | Orlando, FL

| 2017–present (Consultant, North Highland)

 

Responsible for planning activities across multiple in-flight projects, ensuring scope is managed throughout the project lifecycle, and all initiatives are delivered on time, and within budget. Trusted by a team of Enterprise Architects, seasoned Platform Engineers and Application Developers, focused on solution delivery under my leadership. Collaborate with technology and business partners at all levels to deliver solutions that support business needs, current and future. Proven success resourcing, negotiating with, and influencing other internal teams.

  • Responsible for the delivery of the first end-to-end language translation process for Parks and Resorts, which will allow Disney to touch Guests with a more personalized experience.

  • Promoting the language solution internally so more teams can leverage this framework

  • Driving solutions by collaborating with cross-functional delivery teams including 25+

    delivery and operational studios

  • Managing a multi-project portfolio, including projects with budgets of $1m+

  • Compiling estimates $1m+, present benefits to influence funding decisions of Executives

  • Software vendor negotiating $1m+ SOW, and labor vendor management

  • Taking a creative approach to problem solving; focused on solutioning

  • Managing issues, risks, and changes using processes and tools established within the PMO

  • Communicating complex concepts/issues in a clear, concise and simple manner

  • Utilizing Agile ceremonies to plan, scope and manage throughout the project lifecycle

Walt Disney Parks & Resorts Digital, Digital Producer

| Celebration, FL | 2015–2017

(Contractor, Insight Global)

Acted as Lead of the Disney Cruise Line (DCL) content production team of 5 Producers. Partnered with Tech, Creative, Account Managers, Business, and other teams to launch new and maintain current content on the DCL website. Planned, supervised, and facilitated Digital objectives for business partners.

  • Planned and led itinerary launches (50+ new itineraries each launch; 5 partner teams)

  • Scoped projects (20-40 port adventures each new port), prioritized, and managed delivery

  • Maintained strong business relationships between DCL and the Digital & Tech teams

  • Oversight and trained team of 5 Producers on practice improvement; documented processes

  • Facilitated Agile ceremonies, and other partner meetings

  • Partnered with stakeholders to prioritize work between multiple streams, and negotiated

    effective timelines to ensure operational deadlines are met

  • Worked across multiple content management systems (CMS); quality assurance

  • Managed project and sustainment budgets and resourcing in Clarity

     

Shergroup USA LLC, Executive Manager | London, UK & Celebration, FL

| 2009–2015

Lived in the UK and worked for a global company offering business solutions centered around High Court Enforcement. In 2011, established a US presence for the Organization, as requested by the CEO. Opened a Security company (manned guards) in the US while continuing to work across the UK and IST time zones. Occasional travel to India to manage a team of offshore technical resources.

  • Maintained company cash-flow. Managed accounts receivables, created budgets, then forecasted labor costs and overhead charges. Reported on financials to CEO.

  • Estimated potential new work. Planned resourcing/timeline and created $0.5m proposals for Client. Project oversight through delivery; maintained business relationships.

  • Collaborated over video conferencing and in person with offshore technical team of 100+ people to create websites and provide back-end legal and other solutions to Clients

  • Worked with Client to understand needs (agreed scope) and prioritized features for delivery

  • Established resource plan, solicited CVs for Leadership roles and Sales & Security teams; set

    up interviews, hired. Oversight to team of 50+ people.

  • Took a hands-on approach to Leadership by training and being D-Licensed by the State of Florida as a Security Guard, so I was able to supervise the Operations leaders

     

General Electric, Assistant to the Managing Director | London, UK |

2004–2009

 

GE’s Capital Finance division provides financial services for commercial aviation, energy, and support for GE's industrial business units. At their London offices, I supported the Managing Director and his direct reports.

Managed the multi-million-dollar budgets of a team of 20 Leaders Created presentations for Capital Requisition Requests

Provided oversight to Leadership teams and event planners to put together large conferences with a budget of $0.5m

 

EDUCATION AND QUALIFICATIONS

SAFe Agilist (SA), Scaled Agile Framework 4.6, Orlando, FL – 2019 Certified Scrum Product Owner (CSPO), Scrum Alliance, Westminster, CO – 2018

B.S., Business Administration – Illinois State University, Normal, IL – 2003
Business Studies – Canterbury Christ Church University & University of the West of England, UK

 

OTHER INTERESTS

Co-Founder and Chairman of Grief Heroes Foundation and Serenity Academy Active member of Lesbians Who Tech VoluntEAR, Give Kids the World, Sunshine Foundation, Rotary Club

CARRIE SHAK

 

carrie.shak@gmail.com

www.CarrieShak.com

(847) 946-9023

Carrie with daughter Olivia

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